Support & Troubleshooting
If your Energy Storage System isn't working as expected, most issues can be solved with the steps below. For smoke, fire, heat, or a burning smell, follow the Emergency section first.
Safety first
See smoke or fire, smell burning, or notice the unit is very hot, swelling, or leaking? Do not touch the system. Evacuate and call your local emergency number
— Europe 112 · Japan 119 · Taiwan 119 —
then email service@buimaenergy.com.
Frequently asked questions
How do I know my ESS is working normally?
How do I check the battery level?
Is noise or warmth normal?
How does it behave during a power outage?
Why isn't my system charging?
Emergency & safety
In any life-threatening situation, call local emergency services first, then Buima Energy.
Smoke, fire, or burning smell
Evacuate everyone immediately. Don't fight a battery fire yourself. Call your local emergency number, then notify us.
Water or flood exposure
Don't touch the unit or cables. If safe, cut power at the main breaker from a dry spot and contact us before any restart.
112
Europe
119
Japan
119
Taiwan
Quick troubleshooting
Check the app for the exact status/error message and note it.
01
Confirm all breakers/switches are ON.
02
Check your Wi-Fi/router is working.
03
Restart the router, then reopen the app.
04
If safe, perform a normal restart of the unit.
05
Still stuck? Contact us with your model + error code.